What Payment Methods Do You Accept?
- We offer our Customers several convenient payment options. We accept most major credit cards including Visa, MasterCard, Discover and American Express. We do not accept cash, checks or COD.
How Will My Order Be Packaged?
- We can assure you that your order will be packaged with the utmost care to ensure its safe arrival. We realize that presentation is an important part of the gift-giving experience! We carefully package each order based on content with materials that protect your item(s) while making a great first impression.
What Delivery Service Do You Use?
There are a variety of options when we ship your package to keep our shipping charges as low as possible. Most single item or low weight packages will be shipped USPS Priority Mail and should arrive within 1-3 business days after order processing has been completed. Heavier items are shipped using UPS or FedEx which should arrive in 1-5 business days after order processing has been completed. We provide tracking numbers for all our shipments, which you should receive via email when we ship your item(s). Shipping services subject to change.
Can I Change Or Cancel My Order?
- Once you place your order, it is immediately sent to our production facility so that we may offer you the fastest turn around time! Understandably, cancellations or changes to personalized orders cannot be accepted once you have completed and placed your order. Completion of your order confirms and acknowledges that you have reviewed and verified the accuracy of your entire order before it was submitted.
Guarantee And Return Policy
- We make personalized gift-giving easy, fast and letter-perfect -- we guarantee it!
Our buyers select only the highest quality gifts, which can be customized and personalized just for you! We inspect every item again for quality and accuracy before it ships to you or someone special.
We guarantee our personalized products to be free of manufacturing errors or product defects. If there is a quality issue with your order, you may return it in new condition and in its original packaging for a prompt exchange for the same item, or immediate full refund. Understandably, personalized items cannot be accepted for return unless there is a manufacturing error or product defect. All refunds or exchanges must be made within 30 days of receipt.
We want your order to be made just the way you want it! We understand that everyone makes mistakes (including us!)
Please review your personalization and order details before submitting your order. Check spelling, dates and names carefully. You are welcome to email us at info@BlueRidgeMountainGifts.com if you have questions about personalization, before placing your order. Understandably, we are not able to accept cancellations or changes to orders once they are placed, as they are immediately sent into production. NOTE: BlueRidgeMountainGifts.com also reserves the right to cancel your order at its discretion should the order be deemed inappropriate for language, content or material.
Understandably, no refunds can be issued for orders delayed due to adverse weather conditions. Thank you for understanding.