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Frequently Asked Questions

Are there additional charges for the personalization?

                No.  Engravings are included in the listed price of the product unless otherwise noted. 


How does the personalization process work?

                It’s simple!  Just place your order and use the boxes provided to enter your specific personalization information. 

The layout of your design will look exactly as it does in the picture, only with the information you provide.  Engravings are permanent and cannot be changed or edited, so be sure to double check that all of your information is correct and spelled exactly how you want it to appear.  Due to the nature of personalized products, once an item is engraved we cannot provide refunds or accept returns unless the mistake was made by us.  Our engraving specialists will copy your information directly into the engraving machines to reduce the possibility of mistakes on our end. 


How long does it take to complete my order?

                Most orders are processed and packaged for shipment within 72 hours.  This can vary during peak seasons or for large orders, but we take pride in our lightning fast processing times.  Orders are processed in the order that we receive them.  Standard Shipping can take anywhere between 3-10 days depending on the shipping destination. 


Do you offer RUSH processing and shipping?

                Yes!  If you need to receive your order quickly, place your order using our Priority Processing & Shipping option.  Orders placed with Priority Processing & Shipping are automatically bumped to the top of our production list above all Standard Shipping orders.  Priority Processing & Shipping orders are guaranteed to be completed in under 36 business hours.  Once completed, Priority Processing & Shipping orders are shipped via UPS 2nd Day or USPS Priority Mail which is typically 2-3 day delivery from the time of shipping.  We will do our best to be sure you receive your order in the quickest possible time frame, but once your order leaves our facility we cannot be responsible for delays caused by weather or other unpredictable events.  Please note that UPS and the USPS does not operate on certain days of the year.  Visit the UPS and USPS website for more information about the holiday schedule.


What if my order arrives damaged?

                Unfortunately, sometimes damage to a product can occur during the shipping process.  If this happens, just send an email to CustomerService@BlueRidgeMountainGifts.com with your order number and a picture of the damaged products.  Leave us a brief message about which products were damaged and be sure to include personalization notes if any personalized products were damaged so we know which specific items to replace.  Replacement products are prioritized at the top of our processing list above all other orders so we can get your replacements to you as fast as possible.


What if my order is incorrect?

                Our quality control team double checks every order for accuracy but unfortunately even our amazing team isn’t always perfect.  If you feel you received the wrong product, send an email to CustomerService@BlueRidgeMountainGifts.com and one of our customer service representatives will happily assist you.