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Frequently Asked Questions

Q: How does the personalization process work?

It’s simple! Place your order and use the boxes provided to enter your specific personalization information. The layout of your design will look exactly as it does in the picture, only with the information you provide. Engravings are permanent and cannot be changed or edited, so be sure to double check that all of your information is correct and spelled how you would like it to appear. Due to the nature of personalized products, once an item is engraved we cannot provide refunds or accept returns unless a mistake was made by our team.

Q: How long does it take to complete my order?

Our orders are processed and packaged for shipment within 3 business days. Excluding peak season or very large orders, but we take pride in our lightning fast processing times. Orders are processed in the order that we receive them. Standard Shipping takes between 2-6 Business days depending on the shipping destination. (excluding Alaska and Hawaii)

Q: Do you offer RUSH processing and shipping?

Yes! If you need to receive your order even quicker we offer a Priority Processing & Shipping option. Orders placed with Priority Processing & Shipping are bumped to the top of our production list. Once completed, Priority Processing & Shipping orders are shipped with an expedited shipping service which is a 1-3 day delivery. Once your order leaves our facility we cannot be responsible for delays caused by weather or other unpredictable events. Please note that shipping companies do not operate on certain days of the year, primarily federal holidays..

Q: What if my order arrives damaged?

Sometimes damage to a product can occur during the shipping process. If this happens, send an email to CustomerService@BlueRidgeMountainGifts.com with your order number and a picture of the damaged items and we’ll replace as fast as possible. Please see our Shipping and Returns page for more information.

Q: What if my order is incorrect?

Our quality control team double checks every order for accuracy but if we did make a mistake we are very sorry and we want to fix it! If you received a product with the incorrect engraving or the wrong product, send an email to CustomerService@BlueRidgeMountainGifts.com and one of our customer service representatives will assist you. Please see our Shipping and Returns page for more information.