Shipping and Return Policy

Damaged during Shipping

Unfortunately packages can sometimes be damaged during the shipping process (especially glass items). If your package sounds like there might be broken items, DO NOT REFUSE THE PACKAGE. Please carefully open the package and let our customer service team know which items arrived damaged by emailing CustomerService@BlueRidgeMountainGifts.com . We'll need a photo of the damaged item(s) so we can file a claim with the shipping company, and our team will get any necessary replacements made and shipped out for you as quickly as possible. Refusing the package will delay our ability to provide replacements as we will have to wait for the shipping company to return the package to our facility to review which items arrived damaged.

Missing or Incorrect Items

Our team does their best to ensure all orders are accurate, but mistakes can sometimes happen. If you received the wrong item please contact our customer service team CustomerService@BlueRidgeMountainGifts.com and inform us of the error. If there was a mistake made by our team, we’re happy to correct it as quickly as possible.

Limitations

Please be aware that all engraved products are made-to-order using the design and personalization information provided at checkout. Since the engraving process is permanent and cannot be edited or erased, we are unable to accept returns, exchanges, or cancellations on these products once fulfillment of the order has begun.